GENERAL TERMS AND CONDITIONS

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).

By using any of our services or subscribing, you agree that you have read, understood, and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to “you” and “User” shall mean the end user accessing the Website, its contents, and using the Services offered through the Website. “Service Providers” mean independent third-party service providers, and “we”, “us” and “our” shall mean Prabu Jewellery.

We reserve the right to refuse any order at any time. Special orders will be accepted on a discretionary basis and may also be refused without assigning any reason.

We will not claim any responsibility for product-related issues or allergies resulting from ordered products.

By mere use of the Website, you shall be contracting with Prabu Jewellery and these terms and conditions, including the policies, constitute your binding obligations with Prabu Jewellery.

You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products, or services obtained from this Website. You shall not create a hypertext link to the Website or “frame” the Website, except with the express advance written permission of Prabu Jewellery.

When you use any Prabu Jewellery Service or send e-mails to us, you are communicating with us electronically. You approve and accept receiving communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Prabu Jewellery Services.

You agree and acknowledge that Prabu Jewellery is entitled to modify, improve, or discontinue any of its services at its sole discretion and without notice to you, even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that Prabu Jewellery is entitled to provide services to you through subsidiaries or affiliated entities. Our content may not be sold, reproduced, or distributed without our written permission.

PRICING

All prices listed on the Website are subject to change. We do our best to keep all items and prices updated on our website. Pricing and information displayed are for reference purposes only and may be subject to change without notice.

CANCELLATION POLICY

Order Changes and Cancellations

Cancellation can’t be done once process has been started and at the discretion of prabu Jewellery it may be refunded partially.

Problems with an Order

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please write to prabujew@gmail.com.

SHIPPING AND DELIVERY (Order & Delivery Policy)

We make every effort to deliver your order as quickly as possible. Most of your orders can be delivered within 2 working days once it has been ordered. We cannot guarantee the time of delivery under certain conditions like Force Majeure or beyond the delivery locations or incorrect addresses or other unavoidable circumstances beyond the control of Prabu Jewellery as stated below.

If we ever find ourselves unable to deliver in the estimated time, you’ll be the first to know either by phone or email.

Acknowledge the proof of delivery, which will be provided on delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient’s address. 

Regretfully, we are unable to guarantee the time of delivery to rural route addresses or certain addresses where Prabu Jewellery does not have services for delivery, midnight time, hotels, hospitals, military bases, and hostels.

The delivery will NOT be redirected/redelivered to any other address under any circumstance.

Before major holidays/festivals, we recommend that you place your orders at least 5 days in advance.

Your orders cannot be delivered and we will not be liable in the following cases:

1. Wrong shipping/delivery address.
2. Recipient not available.
3. Premises locked.
4. Wrong landline/mobile number or extension number which may render us unable to reach the recipient for the delivery.
5. Recipient refusing to accept the delivery.
6. Delivered the product at the gate/reception/neighbor.
7. The image displayed on the site and the image given for order is indicative in nature. The actual product may vary in shape or design as per the availability.

In case of floods, heavy rains, national bandh, pandemic, epidemic, we reserve the right to reschedule the delivery for another date.

In case the product is not delivered due to any of the above reasons, the update will be available on the website and the same can be collected from the delivering outlet on the same day in the same city, details of which are available with our customer support numbers.

Prabu Jewellery, in conjunction with our service providers, will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We cannot guarantee the time of delivery.

DISCLAIMER OF WARRANTIES

Prabu Jewellery neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, product, or Service. In no event shall Prabu Jewellery be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any other damages resulting from the use or the inability to use the Services.

SEVERABILITY

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

LIMITATION OF LIABILITY

We shall not be liable to you save as expressly provided for in these terms and conditions and shall have no other obligations, duties, or liabilities whatsoever in contract, tort, or otherwise arising out of the use of the service or connection to the website. To the maximum extent permitted by law, Prabu Jewellery and/or its respective suppliers hereby disclaim all warranties, terms, and conditions with regard to this information, products, and services including all implied warranties, terms, and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title, and non-infringement. In no event shall Prabu Jewellery and/or its suppliers be liable for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special or consequential loss arising out of, or in any way connected